Refund policy

Refund Policy

30-Day Return Window

You may request a return within 30 days of delivery. To be eligible, the item must be in the same condition in which you received it, unused, and in its original packaging. Proof of purchase is required.

Start a Return

Submit a request through our Contact page with your order number and the reason for the return. Please wait for return instructions before sending an item back; returns sent without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If an item arrives damaged, defective, or incorrect, contact us promptly and include clear photos so we can review the issue and provide the appropriate resolution.

Return Shipping

Customers are responsible for return shipping costs for preference-based returns. If we confirm that an item arrived damaged, defective, or incorrect, CozyPickup will cover reasonable return shipping when a return is required.

Exceptions

Opened personal-care items, used pet items, gift cards, and items marked final sale cannot be returned unless they arrived damaged, defective, or incorrect.

Refunds

After we receive and inspect an approved return, we will notify you of the decision. Approved refunds are issued to the original payment method within 3–5 business days. Your bank or card provider may need additional time to post the refund.

Exchanges

The fastest way to receive a different item is to return the original item and place a new order after the return is approved.

Questions

For return or refund questions, use our Contact page or email hello@cozypickup.com.