FAQ

Most orders are prepared within 1–3 business days. After dispatch, standard transit typically takes 7–15 business days. These are estimates rather than guaranteed delivery dates, and carrier, weather, holiday, or destination delays can extend delivery.

Free standard U.S. shipping is available when your order subtotal is $70 or more after discounts and before taxes and shipping charges. If a discount reduces your subtotal below $70, standard shipping charges apply. Your final shipping charge is shown at checkout.

Available destinations and shipping services are shown at checkout after you enter the delivery address. If checkout does not offer a shipping method for an address, we cannot ship that order to that destination.

When tracking is available, we send it in your shipping confirmation email. Carriers can take 1–3 business days after shipment to display the first scan.

Contact us as soon as possible through the Contact page. We will review the request, but we cannot guarantee a change or cancellation after the order has entered fulfillment.

Contact us promptly with your order number and clear photos. We will review the issue and provide the appropriate resolution under our Refund Policy.

You may request a return within 30 days of delivery. Eligibility, exceptions, return shipping, and refund timing are explained in our Refund Policy. Contact us before sending an item back.

Select only from the color, size, or pack options shown on the product page. Review the product description and images before ordering, and contact us if you need help understanding an option.

Use our Contact page or email hello@cozypickup.com. Include your order number and checkout email when asking about an existing order.

Payments are completed through Shopify’s secure checkout. Available payment methods can vary by device, region, and checkout eligibility.